Česta pitanja

Knjiga
Kako to funkcionira?

Odaberete bajku, učitate jednu jasnu fotografiju djeteta i upišete njegovo ime. Zatim dobivate besplatni pregled naslovnice i jedne unutarnje stranice, s vašim djetetom na njima. Plaćate tek kad ste ga pogledali.
Hoće li dijete u knjizi izgledati kao moje dijete?

Zato postoji pregled: lice djeteta vidite na naslovnici i na jednoj unutarnjoj stranici prije nego što platite. Najbolje rezultate daje jasna fotografija snimljena sprijeda, pri dobrom svjetlu. Ako dijete u gotovoj knjizi ipak ne bude nalikovalo djetetu s fotografije, vraćamo vam novac za knjigu, i onda kad ste pregled vidjeli prije kupnje.
Koje bajke imate?

Pepeljugu, Palčicu, Knjigu o džungli, Jacka i stabljiku graha i Aladina. Pepeljuga i Palčica napisane su za djevojčicu. Knjiga o džungli, Jack i stabljika graha i Aladin napisani su za dječaka.
Na kojem je jeziku knjiga?

Knjige naručene ovdje su na hrvatskom jeziku.
Kako knjiga izgleda?

Tvrdi uvez s mat koricama, vodoravni format 28 × 21 cm. Ima 30 ilustriranih stranica na glatkom papiru sa svilenkastim premazom.
Mogu li u knjigu napisati svoju poruku?

Da. Posvetu pišete sami dok izrađujete knjigu, a mi je besplatno tiskamo na prvoj dvostranici. To je prvo što se pročita kad se knjiga otvori.
Mora li knjigu napraviti roditelj?

Ne. Dovoljni su jasna fotografija djetetova lica i njegovo ime.
Za koju je dob knjiga?

Za djecu od 3 do 8 godina. Najmlađi vole kad im se čita i kad sebe pronalaze na slikama. Malo stariji u priči čitaju svoje ime.

Narudžba i plaćanje
Je li jeftinije ako kupim više knjiga?

Da. Za dvije ili više knjiga dobivate 5 % popusta i besplatnu dostavu. Kupite li tri knjige, četvrta je besplatna. Popust i besplatna knjiga ne zbrajaju se, uvijek dobivate ono što je povoljnije. Po uvodnoj cijeni jedna knjiga stoji 30,39 €, dvije 57,74 €, tri 86,61 €, a četiri 91,17 €. Uvodna cijena vrijedi za prvih 100 knjiga, a zatim knjiga stoji 37,99 €.
Kako mogu platiti?

Karticom ili nekim od drugih načina plaćanja koje vidite pri plaćanju. Plaćanje pouzećem nije moguće: svaku knjigu tiskamo samo za vaše dijete, pa je počinjemo izrađivati tek kad je plaćena. Ako dijete u knjizi ne nalikuje djetetu s fotografije, vraćamo vam novac.
Trebam li korisnički račun?

Ne, možete naručiti i bez računa.
Mogu li promijeniti ili otkazati narudžbu?

Da, sve dok knjiga nije otišla u tisak. Pišite na support@bookarino.com što prije, pa ćemo narudžbu promijeniti ili otkazati i vratiti vam cijeli iznos. Kad tisak počne, narudžba se više ne može mijenjati.
Mogu li naručiti knjigu za nekoga drugoga?

Da. Pri plaćanju upišite adresu primatelja i knjigu šaljemo izravno onamo. Knjiga se šalje bez ukrasnog pakiranja.

Dostava
Koliko to traje?

Knjigu tiskamo i šaljemo u roku od 3-5 radnih dana. Kad je pošaljemo, e-poštom dobivate poveznicu za praćenje pošiljke. Pred Božić može potrajati dulje.
Koliko stoji dostava?

Cijenu dostave za jednu knjigu vidite pri plaćanju, prije nego što platite. Za dvije ili više knjiga dostava je besplatna.
Gdje je moja narudžba?

Ako ste naručili prije nekoliko dana, knjiga se vjerojatno još tiska, jer tisak i slanje traju 3-5 radnih dana. Poveznicu za praćenje šaljemo e-poštom kad knjiga krene. Ako je ne nađete, pogledajte mapu neželjene pošte ili pišite na support@bookarino.com.
Mogu li promijeniti adresu dostave?

Da, sve dok knjiga nije poslana. Što prije pišite na support@bookarino.com i navedite broj narudžbe i novu adresu.

Ako nešto nije u redu
Što ako knjiga ne bude kako treba?

Onda vam vraćamo novac za knjigu, a knjigu ne morate slati natrag. To vrijedi ako knjiga stigne oštećena, ako ima grešku u tisku ili uvezu, ako smo pogriješili u imenu, posveti ili priči, ako dijete u knjizi ne nalikuje djetetu s fotografije i ako paket nikad ne stigne. Vraćamo novac, ali knjigu ne tiskamo ponovno. Više piše u našim pravilima o povratu novca.
Knjiga je stigla oštećena. Što da radim?

Snimite nekoliko fotografija i pošaljite ih na support@bookarino.com zajedno s brojem narudžbe. Knjigu ne morate slati natrag.
Nije mi stigla potvrda narudžbe.

Najprije pogledajte mapu neželjene pošte. Ako ni ondje nije, pišite na support@bookarino.com i navedite ime i adresu e-pošte s kojom ste naručili.

Fotografija i kontakt
Što se događa s fotografijom koju učitam?

Fotografija služi samo za jedno: za izradu knjige vašeg djeteta. Nikad je ne prodajemo i ne koristimo za marketing. Brišemo je nakon 30 dana, zajedno s datotekama knjige. Više piše u našim pravilima privatnosti.
Kako vas mogu kontaktirati?

Pišite na support@bookarino.com. Svaku poruku čita čovjek i odgovaramo čim možemo.

Frequently asked questions

Popular questions
How is my child's book personalised?

Upload one clear photo and add their first name - the hero of the story becomes your child, illustrated as themselves. You look through a full preview before ordering, so every page is right before anything is printed.
Vad händer med fotot jag laddar upp?

Fotot används bara för att skapa ditt barns bok. Det skickas krypterat, delas aldrig med någon, används aldrig för att träna AI och raderas automatiskt inom 30 dagar. Beställer du boken sparas fotot bara så länge det behövs för att trycka den. Läs mer i vår integritetspolicy.
Do you ship to my location?

We deliver across Sweden. Ordering from somewhere else? The destinations we ship to - and the exact cost - are shown at checkout before you pay.
Can I get a refund?

Before your book goes to print: full refund, no questions. After printing, the free preview means surprises are rare - but if a delivered book is faulty or the personalisation is wrong, we reprint it or refund you. Start via our support page or email support@bookarino.com.
How long does delivery take?

Printing takes 3-5 business days and delivery another 2-5 - most books arrive within 5-10 business days of ordering. Estimates count business days, so weekends and public holidays can add a little time. Delivery is free during our launch.
What if I'm not satisfied with my book?

You review and approve your book before it's finalised - if anything looks off, ask and we'll adjust it. And if a delivered book is ever faulty or the personalisation is wrong, we reprint it or refund you. A keepsake shouldn't come with an argument.
How do I contact customer support?

You can reach our team anytime through our support page or by emailing support@bookarino.com.
How do I place an order?

Choose the book you'd like to personalise, upload one clear photo of your child (our photo guidelines help), then enter their name and age. You'll see a preview of the finished book - once you're happy with it, complete your payment.
Can I make changes after personalising?

Yes - nothing goes to print until you approve it. If something needs tweaking at the preview stage, request the change and we'll make sure it's right.
What size and quality are the books?

Every Bookarino book is a premium matte-laminated hardcover, 28 × 21 cm, with 30-32 illustrated pages on thick 170 gsm silk-finish paper (FSC-certified). Built to be read a thousand times, not looked at once.
When will I get my order?

Printing takes 3-5 business days and delivery another 2-5 - most books arrive within 5-10 business days. You'll get a tracking email the moment your book ships.

Shipping & Delivery
Can I change the shipping method after ordering?

Unfortunately not. Once payment is completed, the shipping method is locked in.
Do you ship to my location?

We deliver across Sweden. The full list of destinations - and the exact cost - is shown at checkout before you pay.
How long does delivery take?

Printing: 3-5 business days. Delivery: 2-5 business days after that. Most books are home within 5-10 business days of ordering.
Where is my order?

If you ordered within the last week, your book is most likely still being printed - that takes 3-5 business days. Once it ships you'll get a tracking link by email. Can't find it? Contact us via our support page or at support@bookarino.com.
How much does shipping cost?

Delivery is free during our launch. After that, the exact cost for your address is shown at checkout before you pay - no surprises.
Can I change my shipping address?

Yes, provided your order hasn't been dispatched yet. Email us at support@bookarino.com as soon as possible and we'll update it for you.
Can I update my shipping address after placing an order?

If your order hasn't shipped yet, yes! Reach out to support@bookarino.com as quickly as possible so we can make the change.
Will I need to pay customs duties or extra fees?

Depending on your country, customs duties or import fees may apply to international orders; any such charges are the recipient's responsibility. If you're unsure, your local customs office can confirm the rules for your address.

Something is Wrong
I'm having technical issues on the site. What should I do?

Start by refreshing your browser or clearing your cache. If the problem persists, please contact us at support@bookarino.com and we'll look into it.
I was charged twice for the same order. What do I do?

Please email support@bookarino.com right away with your order details. We'll investigate and resolve it as quickly as we can.
My order arrived damaged. What should I do?

We're sorry - a keepsake shouldn't arrive damaged. Send photos of the damage with your order number to support@bookarino.com and we'll reprint it or refund you. No fight.

Your Account
How do I create an account?

Just click "Sign Up" on our website, fill in your details, and follow the instructions. It only takes a moment!
How can I update my shipping information?

Head to your profile settings to update your details. For changes to an existing order, please reach out to our support team.
Can I change the email on my account?

Yes - simply go to your profile settings and edit your account information.
I forgot my password. What should I do?

You should click "Forgot Password?" on the login page, enter your email, and you'll receive instructions to set a new password.
Do I need an account to order?

Not at all - you can check out as a guest. However, creating an account makes it easier to track your orders and manage purchases.

Need Help with Your Order?
I don't like my book. Can I switch to a different one?

If your book hasn't gone to print yet, yes! Reach out to us as soon as possible through our support page or by emailing support@bookarino.com.
Can I make changes to my book?

Yes, as long as you haven't approved it yet. During the review stage, you can upload a new photo or leave notes for our team. You can also request changes through our support page or by emailing support@bookarino.com.
My order isn't showing in my account. What should I do?

This could be due to a processing delay, or you may have used a different email at checkout. Contact us at support@bookarino.com and we'll help locate your order.
I can't download my book's PDF. What should I do?

PDF generation can sometimes take a little extra time. Please try again shortly. If the issue continues, reach out through our support page or email support@bookarino.com.
Can I cancel my order?

Yes, as long as your book hasn't been printed yet. Please contact us through our support page or email support@bookarino.com as soon as possible.
I can't place an order. What should I do?

Please double-check that all required fields are completed correctly and your internet connection is stable. If you're still having trouble, contact us at support@bookarino.com.
How do I view my order details?

Log into your account and navigate to "My Books" to see information about all your past and current orders.
My tracking link isn't working. What should I do?

Tracking links can sometimes take a little while to activate after dispatch. If it's been more than 24 hours, email us at support@bookarino.com and we'll look into it.
I didn't receive a confirmation email. What should I do?

Check your spam or junk folder first. If you still can't find it, contact our support team at support@bookarino.com and we'll sort it out.
Can I change my shipping address?

Yes, if your order hasn't been dispatched yet. Email us as soon as possible.
My order is late. What should I do?

We apologise for the delay. Delivery times can vary based on your chosen shipping method and local holidays. If it's past the estimated delivery window, please contact us at support@bookarino.com.

Placing an Order
Do you offer gift wrapping or gift messages?

Not at the moment, but it's something we're exploring for future updates.
How do I place an order?

Pick a story, upload one photo of your child, enter their name, look through the preview, and complete your payment. That's it.
I can't place an order. What should I do?

Make sure all fields are filled in correctly and your connection is stable. Still stuck? Email us at support@bookarino.com.
What payment methods do you accept?

We accept PayPal and card payments. Choose whichever suits you best at checkout.
Can I personalise other elements, like character names or appearances?

This isn't available just yet, but our team is working on bringing more customisation options in the future.
Can I order a book for someone else?

Of course! Just make sure to enter the recipient's shipping address at checkout so it arrives at the right doorstep.
What if I'm not happy with my order?

You review and approve your book before it's printed - if anything needs adjusting, we adjust it. And if a delivered book is ever faulty, we reprint it or refund you.

About Us
How do I contact customer support?

Reach us anytime via our support page or by emailing support@bookarino.com.
What is Bookarino?

Bookarino makes personalised children's books that turn the child you love into the hero of a classic fairytale - their face and name in a premium hardcover, made for no one else.
Where is Bookarino based?

We're a small online team, founded by two friends in their twenties. Our books are printed professionally and shipped straight to your door - and support is one email away at support@bookarino.com.
I'd like to collaborate with Bookarino. How do I get in touch?

We'd love to hear from you! Send us an email at support@bookarino.com.
How does Bookarino protect my personal data?

We take your privacy very seriously. All personal information, including photos, is securely stored and processed in line with data protection regulations. Your data is used solely for personalising your book and is never shared with third parties.

About Our Books
Can I submit my own story to be turned into a personalised book?

At this time, we don't offer custom story submissions. All of our personalised books are based on stories available on our website.
Do you offer personalised books for adults or pets?

Currently, our books are designed exclusively for children. We don't yet have options for adults or pets, but our team is actively working on expanding our range.
What languages are your books available in?

We currently offer books in English.